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Shipping & Return Policy


Shipping Policy

Processing Time:

Your order will be processed and shipped within 2-4 business days. An email containing a tracking number will be sent to you within 48 hours of shipment.

Delivery Estimates:

     

      • USA: 7 to 14 business days.

      • Europe countries: 7 to 12 business days.

      • Other countries: 15- 18 business days.

    The Following Countries Do Not Support Delivery:

       

        1. British overseas territories and offshore islands (such as the British Indian Ocean Territory, British Virgin Islands, Guernsey, and Jersey, etc.).

        1. Remote areas such as Alaska and Hawaii in the United States, overseas addresses such as Puerto Rico and Guam; APO/FPO military addresses.

        1. South Africa: South African affiliated islands and addresses containing the keywords box, posbus, plot, plaas, Farm, plaas, private bag, privaat sak.

        1. Japan: APO/FPO military addresses cannot be delivered, and Amazon addresses cannot be delivered.

        1. Singapore

        1. Israel

        1. Affiliated islands of various countries

      Shipping Address:

      Please note that the shipping address can only be changed before the order is shipped. Once shipped, we cannot modify the shipping address.

      International Shipments:

      Some countries may subject parcels to security checks and import taxes, potentially extending delivery times. Additional taxes imposed by governments are beyond our control. Failure to pay these charges may result in delays and could impact the refund process.

      Product Origin:

      Our products are manufactured and shipped directly from our Chinese factory. We oversee production, packing, and shipping to ensure the best value for your money.

      Peak Seasons:

      During peak seasons, delivery times may vary. No changes to orders can be made after shipment.

      Contact:

      For order inquiries or assistance, contact us at hello@comfysockshoes.com.

      Return Policy

      Return Period:

      You have 7 days from receiving your item to request a return.

      Eligibility:

      Items must be unused, in original packaging, with the receipt or proof of purchase.

      Return Process:

         

          1. Contact us at customer@comfysockshoes.com. to initiate the return.

          1. If accepted, we’ll provide a return shipping label and instructions.

          1. Items sent without prior return request will not be accepted.

        Return Charges:

        You are responsible for return delivery charges and the items until they reach us. We recommend using a recorded-delivery service.

        Damages and Issues:

        Inspect your order upon receipt. Report defects, damage, or wrong items immediately for resolution.

        Non-Returnable Items:

        Certain items (perishable goods, custom products, personal care goods, hazardous materials) cannot be returned. No returns on sale items or gift cards.

        Exchanges:

        The fastest way to exchange items is to return the original purchase and make a new one.

        Refunds:

        Once we receive and inspect your return, approved refunds will be processed automatically to your original payment method. Allow time for your bank or credit card company to complete the refund.

        For any return-related questions, email us at customer@comfysockshoes.com.

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        On all orders above $60

        Easy 7 days returns

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        International Warranty

        Offered in the country of usage

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